Refund Policy

1. Overview

SceneWoven sells one-time book processing purchases that prepare an uploaded or catalog book for a personal illustrated reading experience. This policy explains when refunds are available and how to request one.

2. Refund Eligibility

You may request a refund within 14 days of purchase if the book processing service has not been substantially delivered, or if a technical issue prevents SceneWoven from processing your book and we cannot resolve it within a reasonable time.

Once processing has completed and generated output has been made available in your account, purchases are generally non-refundable unless required by applicable law or approved at our discretion for a service failure.

3. Non-Refundable Cases

Refunds are generally not available when:

• The book has already been processed and the illustrated reading experience is available.
• You uploaded or selected the wrong book and processing has already completed.
• Your uploaded content violates our Terms of Use or safety policies.
• You no longer want to use the service after the purchased processing has been delivered.

4. How to Request a Refund

To request a refund, contact us through the contact page or email mike@scenewoven.com. Please include the email address on your account, the book title, the purchase date, and a brief description of the issue.

5. Processing Refunds

Approved refunds are issued back to the original payment method through Polar. Refund timing depends on Polar and your payment provider, but funds commonly take several business days to appear after approval.

6. Changes to This Policy

We may update this Refund Policy from time to time. When we do, we will update the effective date above. The policy in effect at the time of purchase will generally apply to that purchase.